Refund Policy

Our Refund Commitment

At 24x7 Home Appliance Repair, customer satisfaction is our top priority. We strive to provide high-quality repair services, and we stand behind our work. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

Refund Eligibility

Full Refund Scenarios

You are eligible for a full refund in the following situations:

• Service Not Rendered: If our technician fails to arrive at the scheduled appointment without prior notice
• Duplicate Payment: If you were charged twice for the same service
• Incorrect Charges: If you were charged for services not provided
• Cancellation Before Service: If you cancel your booking at least 2 hours before the scheduled appointment

Partial Refund Scenarios

Partial refunds may be issued in these situations:

• Service Quality Issues: If the repair does not meet expected standards (assessed case by case)
• Incomplete Service: If only part of the agreed service was completed
• Late Cancellation: Cancellations made less than 2 hours before appointment (inspection fee may apply)

Non-Refundable Situations

Refunds are generally not provided in these cases:

• Services successfully completed as per the agreed scope
• Inspection/diagnosis fee when you decline the repair after diagnosis
• Issues arising from customer misuse or negligence after repair
• Damage caused by power surges or external factors after service
• Requests made after 7 days from service completion
• Spare parts that have been installed and used

Refund Timeline

Payment Method	Refund Timeline
UPI (Google Pay, PhonePe, Paytm)	3-5 business days
Credit Card	5-7 business days
Debit Card	5-7 business days
Net Banking	5-7 business days
Cash Payment	Immediate (in person) or 7-10 business days (bank transfer)

Note: Refund timelines may vary depending on your bank's processing time. The above timelines are estimates from the date of refund approval.

Warranty-Related Refunds

Within Warranty Period

If the same issue recurs within the warranty period:

1. We will first attempt to repair the appliance at no additional cost
2. If the issue cannot be resolved, a partial or full refund may be issued
3. Refund amount will be determined based on the nature of the issue

Spare Parts Warranty

• Defective spare parts will be replaced free of charge within warranty period
• If replacement is not possible, a refund for the part cost will be issued
• Labor charges for replacement are covered under warranty

AMC (Annual Maintenance Contract) Refunds

Cancellation Policy

• Within 7 days: Full refund minus any services already availed
• Within 30 days: 75% refund minus services availed
• Within 90 days: 50% refund minus services availed
• After 90 days: No refund, but remaining services can be transferred

How to Request a Refund

Step 1: Contact Customer Support

Reach out to our customer support team through any of these channels:

• Phone: +91 9XXXXXXXXX (Available 24/7)
• Email: refunds@example.com
• WhatsApp: +91 9XXXXXXXXX

Step 2: Provide Required Information

Please have the following information ready:

• Service booking ID or reference number
• Date of service
• Payment receipt or transaction ID
• Reason for refund request
• Photos or videos (if applicable)

Step 3: Review Process

• Our team will review your request within 24-48 hours
• We may contact you for additional information if needed
• A technician visit may be scheduled to assess the issue

Step 4: Resolution

• You will be notified of the decision via phone/email
• If approved, refund will be processed within the stated timeline
• You will receive confirmation once the refund is initiated

Dispute Resolution

If you are not satisfied with our refund decision:

1. Escalation: Request to speak with a supervisor or manager
2. Written Complaint: Send a detailed complaint to complaints@example.com
3. Mediation: We are open to third-party mediation if needed
4. Legal Recourse: You retain the right to pursue legal remedies

Special Circumstances

Natural Disasters or Emergencies

In case of natural disasters, pandemics, or other emergencies that prevent service delivery:

• Full refund will be provided for cancelled services
• Alternatively, service can be rescheduled at no extra cost
• AMC validity may be extended for the affected period

Technical Limitations

If we determine that your appliance cannot be repaired:

• Only the inspection fee will be charged
• Any advance payment for repair will be refunded
• We will provide honest advice on replacement options

Contact Us

For any questions about our refund policy or to request a refund:

• Email: refunds@example.com
• Phone: +91 9XXXXXXXXX
• Address: 123 Service Center Road, Bangalore, Karnataka 560001
• Working Hours: 24/7 Customer Support

We value your business and are committed to resolving any issues promptly and fairly. Thank you for choosing 24x7 Home Appliance Repair.