Privacy Policy

Introduction

Welcome to 24x7 Home Appliance Repair ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out our service booking form
• Contact us via phone, email, or contact form
• Subscribe to our newsletter
• Request a quote or service estimate

The personal information we collect may include:

• Name
• Phone number
• Email address
• Home/service address
• Appliance details and service requirements

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device type (desktop, mobile, tablet)

How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: Process your service requests, schedule appointments, and dispatch technicians
• To communicate: Send service confirmations, updates, and follow-up communications
• To improve our services: Analyze usage patterns to enhance user experience
• To send marketing communications: With your consent, send promotional offers and newsletters
• To comply with legal obligations: Meet regulatory and legal requirements
• To protect our business: Prevent fraud and ensure security

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Advertising Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Services

We may use third-party services that collect, monitor, and analyze data:

Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. For more information, visit Google's Privacy Policy.

Google AdSense

We may display advertisements through Google AdSense. Google uses cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ads Settings.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With technicians and partners who assist in providing our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Service records are typically retained for 3 years for warranty and quality assurance purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Portability: Request transfer of your data

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

• Email: privacy@example.com
• Phone: +91 9XXXXXXXXX
• Address: 123 Service Center Road, Bangalore, Karnataka 560001